INQUIRING ABOUT AN ORDER
To inquire about your order please contact us via phone 214-597-3010 or email at your earliest convenience. We will make every effort to accommodate your request. As such, we are unable to cancel or change requests once the order has entered the shipping process.
Vintage items are sold in ‘as-is’ condition with all sales final and no returns. Vintage items will show imperfections consistent with their age, and buyer should assume no restoration work has been performed by Scout unless an agreement has been made for specific refinishing services.
Our website accepts Visa, MasterCard, Discover, American Express and PayPal (online orders only).
Our showrooms also accept Money Orders, Cash and Personal Checks; the latter of which will have to clear our bank before your order is shipped, delivered or picked up.
All taxes of any nature whatsoever now or hereafter levied by governmental authority, whether federal, state or local, both directly or indirectly, upon the sale or transportation of any goods covered hereby shall be paid and borne by Buyer if a resale tax certificate is NOT provided. A Texas sales tax resale certificate form will be provided and must be filled out and returned to process any sale or antique transaction of TAA Design Studio.
TAA Design Studio will contract shipping through a range of third-party providers, with furniture delivery time to most locations within the contiguous US states of 10-15 business days, but in rare circumstances, up to 4 weeks. We are not responsible for any shipping charges paid to third parties.
It is the buyer’s responsibility to inspect upon delivery, and to refuse receipt of any items not in satisfactory condition. If using a third-party receiver, clients acknowledge the receiving party takes full responsibility for the condition of pieces at the point of delivery if no defects are documented directly with the carrier. On request, customers may also coordinate their own shipping directly with the carrier of their choice by making all arrangements for pick-up and packaging requirements. Carriers arranged by customers take responsibility for item condition at the point of pick-up.
If you wish to pick up your merchandise, please indicate this at the time of purchase as local or state sales tax apply. Please contact us 24 hours in advance so your item will be ready upon your arrival. Customer pick-ups for all sales must be made at TAA Design Studio location at 2716 W. Mockingbird Lane, Dallas, TX 75235. Pick-up hours are Monday-Friday 10am-5pm. Purchased items left at TAA Design Studio over 10 business days without payment for additional services will be assessed a daily storage fee of $10 per item per day, billable upon pick-up. Items left over 30 calendar days will become the property of TAA Design Studio.
TAA Design Studio is pleased to offer international shipping to any destination worldwide. We are standing by to assist you with bringing your order home or delivering it to loved ones anywhere around the globe.
TAA Design studio packages are shipped via DHL or Federal Express international shipping service. Delivery can take place in 3-5 business days. Orders are usually picked packed and ready to ship within five business days of placing an order. A business day is considered to be Monday through Friday, excluding holidays.
Please note that shipments outside the US may be subject to import duties and taxes, which are the sole responsibility of the recipient. Please contact your respective customs office for further information about specific duties and taxes for your country. In addition, we are required by law to disclose the full value of package contents and cannot alter the value of your invoice or receipt.